Terms and Conditions
Last Updated: June 20, 2025 Welcome to Markato Shop! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our online store, you agree to be bound by the following terms. 1. General Markato Shop is an online eCommerce platform offering goods for sale to consumers. We reserve the right to modify or update these terms at any time. Continued use of the website constitutes acceptance of those changes. 2. Orders and Payment All orders are subject to availability and confirmation. Prices are listed in EUR and include applicable taxes unless otherwise stated. Payment must be made in full at the time of purchase using accepted payment methods. 3. Shipping and Delivery We ship worldwide. Estimated delivery times are provided for convenience but are not guaranteed. Customs duties and import taxes (if applicable) are the responsibility of the buyer. 4. Returns and Refunds Please refer to our [Return Policy] for information on eligibility and process. We reserve the right to refuse returns that do not comply with the policy. 5. Intellectual Property All content on this site—including text, graphics, logos, images, and software—is the property of Markato Shop and protected by intellectual property laws. Unauthorized use is strictly prohibited. 6. Limitation of Liability We do our best to ensure accurate and up-to-date information on our website. However, we do not guarantee that all information is error-free. To the maximum extent permitted by law, Markato Shop shall not be liable for any damages arising from use of or inability to use the site or products. 7. Governing Law These terms are governed by the laws of Germany, and any disputes will be resolved in the courts of Germany. Contact Us For questions or concerns regarding these Terms and Conditions, please contact us at: customersupport@markatoshop.de Gutleutstraße 155 60327 Frankfurt am Main
Return Policy
Last Updated: June 20, 2025 At Markato Shop, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a flexible return policy as outlined below: Return Period * European Union (EU) Customers: You may return items within 14 days from the date of delivery. * International Customers (outside the EU): You may return items within 30 days from the date of delivery. Conditions for Returns * Items must be returned in their original condition, unused, and with all original packaging, labels, and tags intact. * Proof of purchase (e.g., receipt or order confirmation) is required for all returns. * Certain items may be non-returnable due to hygiene or customization reasons. These will be clearly marked at the time of purchase. Return Process 1. Contact our customer service team at customersupport@markatoshop.de with your order number and reason for return. 2. You will receive instructions on how to proceed with the return, including any return shipping details. 3. Once the returned item is received and inspected, we will process your refund or exchange as applicable. Return Shipping * Customers are responsible for the cost of return shipping unless the item was faulty or incorrect. * We recommend using a tracked shipping method, as we cannot be held responsible for returns lost in transit. Refunds * Refunds will be issued to the original payment method within a reasonable time after receipt and inspection of the returned item. * Original shipping charges (if any) are non-refundable unless the return is due to an error on our part.
Privacy Policy
Last updated: June 20, 2025 We at Markato Shop, located in Gutleutstraße 155, 60327 Frankfurt am Main, take the protection of your personal data very seriously. This privacy policy informs you about the nature, scope, and purpose of the collection and use of personal data on our website, in accordance with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and the Telemedia Act (TMG). 1. Controller The controller responsible for data processing on this website is: Markato Shop Gutleutstraße 155 60327 Frankfurt am Main Germany Phone: +49 163 2077826 Email: customersupport@markatoshop.de 2. Data We Collect We collect and process the following categories of personal data: * Contact Information: Name, address, email, phone number * Order Information: Purchased products, payment methods, billing and shipping address * Payment Data: Payment service provider, transaction ID (note: we do not store credit card information directly) * Usage Data: IP address, browser type, access time, referring website, accessed pages * Cookies and Tracking Technologies: For analytics and personalized content 3. Purpose of Data Processing We process your data for the following purposes: * To fulfill and process orders (Art. 6(1)(b) GDPR) * To communicate with you about your order or inquiries (Art. 6(1)(b) GDPR) * For accounting and legal compliance (Art. 6(1)(c) GDPR) * For marketing purposes, if you have given your consent (Art. 6(1)(a) GDPR) * To improve our website and customer experience (Art. 6(1)(f) GDPR) 4. Legal Basis for Processing We process your personal data only where permitted by law. The legal bases for data processing are primarily: * Your consent (Art. 6(1)(a) GDPR) * Contract performance (Art. 6(1)(b) GDPR) * Legal obligations (Art. 6(1)(c) GDPR) * Our legitimate interests (Art. 6(1)(f) GDPR) 5. Data Transfer to Third Parties We only share your data with third parties when necessary: * Shipping Providers (e.g., DHL, Hermes) to deliver your goods * Payment Providers (e.g., PayPal, Stripe) to process your payment * IT and Hosting Providers for website operation * Authorities, where legally required All partners are contractually bound to protect your data. 6. Cookies and Analytics Our website uses cookies and analytics tools such as Google Analytics (if applicable) to collect usage data. You can configure your browser to reject cookies or notify you when a cookie is set. If we use analytics tools, you will be informed and prompted for consent via a cookie banner. 7. Data Storage and Retention We store your data only as long as necessary for the respective processing purposes or as required by law (e.g., tax retention obligations of 6 or 10 years). 8. Your Rights You have the following rights under the GDPR: * Right to access your stored data (Art. 15) * Right to rectification (Art. 16) * Right to erasure (Art. 17) * Right to restrict processing (Art. 18) * Right to data portability (Art. 20) * Right to object (Art. 21) * Right to lodge a complaint with a supervisory authority (Art. 77) 9. Contact for Data Protection For questions about data protection or to exercise your rights, please contact: [Your Data Protection Contact Name or “Data Protection Officer”] Email: customersupport@markatoshop.de Phone: +49 163 2077826 10. Changes to This Policy We may update this privacy policy occasionally to reflect legal or operational changes. The latest version is always available on our website.
Imprint
Angaben gemäß § 5 TMG:
Yonas Teame
Gutleutstraße 155
60327 Frankfurt am Main
Telefonnummer: +49 163 2077 826
Email: info@markatoshop.de
Website: www.markatoshop.de
USt-IdNr: DE278153765
Reference to dispute resolution authority:
The European Commission provides a platform for online dispute resolution (OS) ready.
The platform can be found at :
https://ec.europa.eu/consumers/odr/.
Please report complaints to :
customersupport@markatoshop.de